Resume

Summary

As a tech enthusiast with experience in IT support and a passion for experimentation, I am seeking a full-time internship/co-op position as a Systems/Network Administrator for the summer term of 2023. I am eager to apply my skills and continue learning!

Experience

IT Support Technician Apr 2021 – May 2023
Technology and Information Services

Works both on-site and remote support for end users and events to troubleshoot software and hardware issues with PCs, Macs, and Printers. Utilized a ticket system for communication with end users, to document issues, and manage asset inventory. Provide training to new co-workers on technical procedures and security policies. Assisted system administrators to resolve issues.

Education & Certification

Rochester Institute of Technology | Rochester, NY
Bachelor of Science in Computing and Information Technologies – Expected Dec 2024
Networking Communications and Enterprise Administration Concentration

Associate of Applied Science in Applied Computer Technology – Earned in Dec 2020
Networking and Cybersecurity Concentration

CompTIA A+ ce Certification | Issued Aug 2020 – Expires Aug 2023

Skills & Coursework

Software | Applications and Operating Systems utilized consistently.
- Cisco Packet Tracer: Create and test virtual networks
- Wireshark: Capture network traffic and analyze frames
- Microsoft Office: Access, Excel, PowerPoint, OneDrive, Outlook, Word, Visio
- VMware Workstation & ESXI: Configure and deploy VMs on a host or remote computers
- Debian-based Linux: File management, Root/Sudo roles, Terminal commands, Bash, and Python scripting
- Windows: Backup, Restore, Driver support, Command prompt, Troubleshoot end-user issues, RDP, File sharing
- Windows Server: AD DS, DHCP, IIS, DNS, GPO
- macOS: File management, Terminal commands, Troubleshoot end-user issues
- Ubuntu Server: OpenSSH, Apache, IP Networking
- Proxmox VE: Managed VMs and containers. Tested networking, backup, and storage management solutions.
- pfSense/OPNsense: Firewall, VPN, Routing, VLANs, DNS

Hardware | Hands-on with troubleshooting, upgrading, and configuring.
- PCs & Macs: Desktops, Laptops, Tablets, Peripherals
- Printers: Maintenance, Networking, Driver support
- Cisco enterprise switches & routers: NAT, PAT, LAN/WAN, VLANs
- SOHO LAN: Router, Access point, Gateway, Modem, Security Camera setup, Ethernet wall jack setup, RJ-45 termination
- Dell PowerEdge Server: iDRAC, Windows server administration
- Sophos UTM Firewall: Site-to-site VPN with IPsec and SSL, Web filtering